---
title: Resources
url: 'https://omnivery.com/resources'
markdown: 'https://omnivery.com/resources.md'
lang: en
date: '2026-08-11'
description: 'Documentation, SMTP relay setup guides, deliverability and compliance writing, published ISO and HIPAA certificates, and Omnivery customer case studies.'
---

Resources

# Documentation, evidence and the reasoning behind it

API references and setup guides for building on Omnivery, writing on deliverability and compliance, and the certificates themselves - published for download rather than supplied on request, so a procurement or audit review can start from evidence.

[Read the docs](https://omnivery.com/docs)[Talk to us](mailto:sales@omnivery.com)

## Documentation and evidence

 Documentation 
### Product documentation

User's guide, sender's guide and the full API reference, including the Mailgun v3, SparkPost v1 and SendGrid v3 compatible endpoints.

 Open →[Product documentation](https://omnivery.com/docs)

 Guides 
### Email infrastructure guides

SMTP relay setup for Microsoft 365 and Google Workspace, IP and domain warming, and the consent rules behind unsubscribes, opt-ins and open tracking.

 Open →[Email infrastructure guides](https://omnivery.com/resources/guides)

 Explainer 
### Non-Human Interactions (NHI)

What NHI is, where the term came from, what causes it, how common it now is, and how to keep it out of your engagement metrics.

 Open →[Non-Human Interactions (NHI)](https://omnivery.com/resources/non-human-interactions)

 Writing 
### Mastering the Inbox

Deliverability, compliance, ESP migration and original research on non-human interaction in email.

 Open →[Mastering the Inbox](https://omnivery.com/blog)

 Research report 
### The State of Email Bots 2026

Four first-party findings on non-human interaction in email, each from a separate Omnivery dataset. 10 pages, no form.

 Open →[The State of Email Bots 2026](https://omnivery.com/documents/omnivery-state-of-email-bots-2026.pdf)

 Certificate 
### ISO certificates

ISO 9001, ISO/IEC 20000-1, ISO 22301, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018 and ISO/IEC 27701, independently audited.

 Open →[ISO certificates](https://omnivery.com/documents/omnivery_iso_certificates.pdf)

 Certificate 
### HIPAA certificate

Published for download rather than supplied on request, so a compliance review can start from the document itself.

 Open →[HIPAA certificate](https://omnivery.com/documents/omnivery_hipaa_certificate.pdf)

 Case studies 
### Customer case studies

Kiwi.com and beehiiv, with the numbers they agreed to publish. Available as web pages and as PDFs.

 Open →[Customer case studies](https://omnivery.com/resources/case-studies)

 Case study 
### Kiwi.com

Switched from Mailgun and SendGrid via Bloomreach Engage, and recorded a 17% improvement in unique click rate over twelve months.

 Open →[Kiwi.com](https://omnivery.com/resources/case-studies/kiwi-com)

 Case study 
### beehiiv

Bot Detection applied to newsletter engagement data, saving $14.4 million in fraudulent ad spend in six months.

 Open →[beehiiv](https://omnivery.com/resources/case-studies/beehiiv)

## Inboxing, Security, Compliance

Need a document that is not published here - a DPA, a signed BAA, or a completed security questionnaire? Ask and it gets sent, rather than gated behind a form.

 [Contact us](mailto:sales@omnivery.com)[Read the docs](https://omnivery.com/docs)

---

## Navigation

- Previous: [Solutions](https://omnivery.com/solutions.md)
- Next: [Products](https://omnivery.com/products.md)
- Children:
  - [Case Studies](https://omnivery.com/resources/case-studies.md)
  - [Guides](https://omnivery.com/resources/guides.md)
  - [Non-Human Interactions](https://omnivery.com/resources/non-human-interactions.md)